Exchange
Before you return an Arunya product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from the other. The stones may vary slightly. All our products go through quality control before shipping.
Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unused, with original packaging). Manufacturing defects or damage during transit of product – the acceptance of same lies with the company.
Exchange will be done in the following case:
- Genuine quality issues.
- Packages lost in transit.
- In case Arunya discovers that a wrong item has been shipped to you.
No Refunds and No Cancelation Policy
Arunya does not allow any sort of return or cancellation for any product post purchase.
Customization
We provide customization on our products only with a minimum quantity of 50pcs and/ value of INR 2 Lacs and above.
Return
- Please inform us within 3 days of receipt of order. You must email anantya@srartefacts.com to notify us.
- Before we arrange for your damaged/incorrect product to be returned to us for exchange, you are required to send us a photograph of the product. Then it is up to the discretion of the Arunya team to decide whether the product is approved for exchange.
- Products can be returned within 14 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition. No exchange is allowed in other cases. The customer needs to intimate us within 3 days of receipt of goods at their end for exchange.
- Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us and simultaneously arrange for a product to be couriered back to you.
- Arunya will replace the items free of charge only in the above defined cases. We are not liable for any exchanges that we were not notified about within 3 business days of product receipt.